Refund Policy
Version 2026-07-23 — Last updated 2026-07-23
1. Failed generations
If a generation you submit fails, is cancelled, or does not complete for any reason on our side (provider error, account issue, timeout), the credits deducted for that attempt are automatically refunded to your balance. You do not need to contact support for this — it happens as part of normal processing.
2. Successful generations
Credits spent on a generation that completed successfully and returned real output are not refundable, even if you are not satisfied with the creative result — AI generation is inherently variable, and the credits paid for the compute/provider cost of producing that output.
3. Plan and credit purchases
Payments are currently confirmed manually after receipt review. If you believe a payment was charged in error, was a duplicate, or credits were not granted after a confirmed payment, contact us within 7 days of the payment with your receipt and account email, and we will review and correct it.
4. Unused credits
Unused credit balances are not refundable to cash except where required by applicable law, or at our discretion for a genuine billing error. Referral bonus credits are never refundable to cash — see our Referral Terms for their expiry rules.
5. Account suspension for abuse
If your account is suspended for violating our Terms of Service (including generation abuse, payment fraud, or referral abuse), any remaining balance is forfeited and not refunded.
6. How to request a refund
Email admin@akgflow.com or WhatsApp +92 333 2520680 with your account email and a description of the issue. We aim to respond within 2 business days.